IT Helpdesk

Welcome! You can raise a request for IT Helpdesk using the options provided.

What can we help you with?

Phone Issues

Having issues with your Teams Dialer? Problems with your audio? The below links may be useful for you.

Helpful Links:

IT Hub

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Need help resetting your password?","icon":10506,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[21],"key":""},{"id":"84","name":"File-share Issues","descriptionHtml":"<h4><a name=\"LookingforhelpaccessingafileshareorsyncingafolderinOneDrive%3FThebelowwalkthroughsmaybeusefulforyou.%5C%5C%5C%5CHelpfulLinks%3A%5C%5COneDriveWebApphttps%3A%2F%2Fonedrive.live.com%2Fabout%2Fenus%2Fsignin%2F%5C%5COneDriveBasicshttps%3A%2F%2Fsupport....\" target=\"_blank\"></a>Looking for help accessing a file-share or syncing a folder in One Drive? The below walkthroughs may be useful for you. Helpful Links: * <a href=\"https://onedrive.live.com/about/en-us/signin/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">One Drive Web App</a> <a href=\"https://support.microsoft.com/en-us/office/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">One Drive Basics</a></h4>","callToAction":"File-share Issues","introHtml":"Unable to access your File-shares or OneDrive? 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Helpful Links: <a href=\"https://passwordreset.microsoftonline.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset your Microsoft/HSI Password</a> *<a href=\"https://ithub.hsi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Hub</a>* VPN Servers: HSI Primary: usvpn.hsi.com</h4>","callToAction":"VPN Issues","introHtml":"Issues connecting to the VPN?","icon":10526,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[21],"key":""},{"id":"69","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"IT Helpdesk"}],"orderMapping":{"21":[81,77,78,88,84,83,82,65,68,79]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTNiYzNmZi1jMzkyLTRmNzgtYTU5Yi1kM2RlZGVjZTJhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyMjYxMjMsIm5iZiI6MTc1MDIyNDkyM30.nw5nNrSrVWTdlm2ysMYSBdfH5V_7WHBjRN7rEXb0P3Q","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8a3bc3ff-c392-4f78-a59b-d3dedece2a73","tokenDurationInMins":20}},"reqCreate":{"id":78,"projectId":10004,"issueType":{"id":"10013","name":"Phone Issues"},"form":{"name":"Phone Issues","descriptionHtml":"<h4><a name=\"HavingissueswithyourTeamsDialer%3FProblemswithyouraudio%3FThebelowlinksmaybeusefulforyou.%5C%5C%5C%5CHelpfulLinks%3A%5C%5C%5C%5CITHubhttps%3A%2F%2Fithub.hsi.com\"></a>Having issues with your Teams Dialer? 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IT Helpdesk

What can we help you with?

Phone Issues

Having issues with your Teams Dialer? Problems with your audio? The below links may be useful for you. Helpful Links: IT Hub

Having issues with your Teams Dialer? Problems with your audio? The below links may be useful for you.

Helpful Links:

IT Hub