Jira Service Management

{"xsrfToken":"de8de6ff7883dc719d13b199c9da92bc0d942163_lout","branding":{"id":"5","key":"help","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2f3840","headerLinkHoverBGColor":"#2f3840","headerBadgeColor":"#2f3840"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bd584866-e931-4b8b-9198-1d0447172650/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTNiYzNmZi1jMzkyLTRmNzgtYTU5Yi1kM2RlZGVjZTJhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkNTg0ODY2LWU5MzEtNGI4Yi05MTk4LTFkMDQ0NzE3MjY1MCI6WyJyZWFkIl19LCJleHAiOjE3MzYxNTcxMTUsIm5iZiI6MTczNjE1NjUxNX0.TFeMxEo_zgWCziK3AKrsecTWQ-6Hras94QMWioySLBA&client=8a3bc3ff-c392-4f78-a59b-d3dedece2a73&mode=fit","logoId":"bd584866-e931-4b8b-9198-1d0447172650","isLogoAvailable":true,"helpCenterTitle":"Welcome to the HSI Help Center","sharedPortalName":"HSI Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HSI Help Center","sharedPortalName":"HSI Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#097abf","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d2ebb836-1a7b-4aa6-95d9-1af33b855299/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTNiYzNmZi1jMzkyLTRmNzgtYTU5Yi1kM2RlZGVjZTJhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyZWJiODM2LTFhN2ItNGFhNi05NWQ5LTFhZjMzYjg1NTI5OSI6WyJyZWFkIl19LCJleHAiOjE3MzYxNTcxMTUsIm5iZiI6MTczNjE1NjUxNX0.9x-CH9mseoWXwWjGYw2-TSWHUogBCP4EoSXXdF3gWAc&client=8a3bc3ff-c392-4f78-a59b-d3dedece2a73&height=300&mode=fit","bannerMediaApiFileId":"d2ebb836-1a7b-4aa6-95d9-1af33b855299","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"help","projectId":10004,"serviceDeskId":5,"name":"IT Helpdesk","description":"Welcome! You can raise a request for IT Helpdesk using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"81","name":"Access and Password Issues","descriptionHtml":"<h4><a name=\"Didyouknowresettingyourpasswordfixesmanyissues%3FThebelowlinksallowyoutoresetitonyourown.%5C%5C%5C%5CHelpfulLinks%3A%5C%5C%5C%5CResetYourMicrosoft%2FHSIPasswordhttps%3A%2F%2Fpasswordreset.microsoftonline....\" target=\"_blank\"></a>Did you know resetting your password fixes many issues? The below links allow you to reset it on your own. Helpful Links: <a href=\"https://passwordreset.microsoftonline.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset Your Microsoft/HSI Password</a> <a href=\"https://aka.ms/mfasetup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset Your Multifactor Authentication</a></h4>","callToAction":"Access and Password Issues","introHtml":"Locked out? Need help resetting your password?","icon":10506,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[21],"key":""},{"id":"84","name":"File-share Issues","descriptionHtml":"<h4><a name=\"LookingforhelpaccessingafileshareorsyncingafolderinOneDrive%3FThebelowwalkthroughsmaybeusefulforyou.%5C%5C%5C%5CHelpfulLinks%3A%5C%5COneDriveWebApphttps%3A%2F%2Fonedrive.live.com%2Fabout%2Fenus%2Fsignin%2F%5C%5COneDriveBasicshttps%3A%2F%2Fsupport....\" target=\"_blank\"></a>Looking for help accessing a file-share or syncing a folder in One Drive? The below walkthroughs may be useful for you. Helpful Links: * <a href=\"https://onedrive.live.com/about/en-us/signin/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">One Drive Web App</a> <a href=\"https://support.microsoft.com/en-us/office/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">One Drive Basics</a></h4>","callToAction":"File-share Issues","introHtml":"Unable to access your File-shares or OneDrive? Let us know.","icon":10478,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[21],"key":""},{"id":"77","name":"Office 365 - Requests or Issues","descriptionHtml":"<h4><a name=\"Areyourequestinganewemailaddressorgroup%3FIfso%2Cpleaseincludethefollowinginformation%3A%5C%5C%5C%5C%5C%5CAreyourequestingaSharedMailbox%2CaDistributionList%2COffice365GrouporTeam%2CorEmailAlias%3F...\" target=\"_blank\"></a>Are you requesting a new email address or group? If so, please include the following information: -Are you requesting a Shared Mailbox, a Distribution List, Office 365 Group or Team, or Email Alias? -What is the email address being requested? -Who should have access to the account being created? -Is this a permanent account? If not, how long will it remain active? If this is a troubleshooting request, please provide your email address and describe the problem below.</h4>","callToAction":"Office 365 - Requests or Issues","introHtml":"Requesting an email change? Having issues using Office 365? Submit your request here.","icon":10492,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[21],"key":""},{"id":"68","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[21],"key":""},{"id":"78","name":"Phone Issues","descriptionHtml":"<h4><a name=\"HavingissueswithyourCiscoFinesseorJabber%3FProblemswithyouraudio%3FThebelowlinksmaybeusefulforyou.%5C%5C%5C%5CHelpfulLinks%3A%5C%5C%5C%5CITHubhttps%3A%2F%2Fithub.hsi.com\" target=\"_blank\"></a>Having issues with your Cisco Finesse or Jabber? Problems with your audio? The below links may be useful for you. Helpful Links: <a href=\"https://ithub.hsi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Hub</a></h4>","callToAction":"Phone Issues","introHtml":"Problems with your Cisco Phones? Describe your issue here.","icon":10466,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[21],"key":""},{"id":"88","name":"Security Questions or Issues","descriptionHtml":"<h4><a name=\"Clickedalinkyoushouldn%27thave%3FHaveconcernsaboutpopups%3FPleaseletusknow.%5C%5C%5C%5CIfyou%27veenteredyourcredentialsonaninsecuresite%2Cpleaseresetyourpasswordimmediately....\" target=\"_blank\"></a>Clicked a link you shouldn't have? Have concerns about popups? Please let us know. If you've entered your credentials on an insecure site, please reset your password immediately. Helpful Links: <a href=\"https://passwordreset.microsoftonline.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset your Microsoft/HSI Password</a> <a href=\"https://web.microsoftstream.com/video/73bbae1e-3390-4310-8745-8745a8bc6930\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting Phishing Emails</a> Have security questions about our customer facing products? Submit this request through the <a href=\"https://hsi-devops.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DevOps Security Portal</a> instead. </h4>","callToAction":"Security Questions or Issues","introHtml":"Click on a phishing email? Virus pop-ups? Let us know here.","icon":10521,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[21],"key":""},{"id":"82","name":"Software or Hardware Requests","descriptionHtml":"Wish to expedite things? Have your manager submit this request through the <a href=\"https://apps.powerapps.com/play/providers/Microsoft.PowerApps/apps/42051280-de9d-4017-9a3b-d02d67d8d685?source=teamsopenwebsite\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request Power App</a>. Need more information on how to use the tool? <a href=\"https://365hsi.sharepoint.com/sites/ITHelpdesk/SitePages/IT-Request-Tool-Guide.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here</a> If you would like to replace a device or report an inventory inaccuracy please include your device serial number (usually located on the bottom or back of the device). Missing an HSI asset tag? Please submit a ticket below.","callToAction":"Software or Hardware Requests","introHtml":"Equipment listing inaccurate? Requesting new equipment? Click here to find out more about making a software or hardware request.","icon":10496,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[21],"key":""},{"id":"79","name":"Suggestions","descriptionHtml":"","callToAction":"Suggestions","introHtml":"Have a suggestion for a change or new feature?","icon":10535,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[21],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help configuring or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[21],"key":""},{"id":"83","name":"VPN Issues","descriptionHtml":"<h4><a name=\"HavingissuesloggingintotheVPN%3FResettingyourpasswordfixesmostissues.%5C%5C%5C%5CHelpfulLinks%3A%5C%5C%5C%5CResetyourMicrosoft%2FHSIPasswordhttps%3A%2F%2Fpasswordreset.microsoftonline.com%5C%5CITHubhttps%3A%2F%2Fithub.hsi....\" target=\"_blank\"></a>Having issues logging into the VPN? Resetting your password fixes most issues. Helpful Links: <a href=\"https://passwordreset.microsoftonline.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset your Microsoft/HSI Password</a> *<a href=\"https://ithub.hsi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Hub</a>* VPN Servers: HSI Primary: usvpn.hsi.com</h4>","callToAction":"VPN Issues","introHtml":"Issues connecting to the VPN?","icon":10526,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[21],"key":""},{"id":"69","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://hsihelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"IT Helpdesk"}],"orderMapping":{"21":[81,77,78,88,84,83,82,65,68,79]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTNiYzNmZi1jMzkyLTRmNzgtYTU5Yi1kM2RlZGVjZTJhNzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYxNTc3MTUsIm5iZiI6MTczNjE1NjUxNX0.xQ726z8xHgAV4QA0QSwSiZ82dhevuoMXS6Sxzvfx-DE","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8a3bc3ff-c392-4f78-a59b-d3dedece2a73","tokenDurationInMins":20}},"sharedPortal":{"name":"HSI Help Center","description":"Welcome to the help center - we're here to help! 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